Firstofficer Acquisition Announcement

FirstOfficer Acquisition Announcement We’ve got some exciting news to share at FirstOfficer. I am pleased to announce that (myself) Mark Henderson and Ajay Sridharan have acquired FirstOfficer from Jaana Kulmala. First off, I want to assure you that the product you love and use isn’t going anywhere. There are so many great features that Jaana

  1. Author : mark@firstofficer.io
  2. January 10, 2020
Customization

Dashboard Customization When it comes to dashboards one-size does not fit all. There are several options to customize your FirstOfficer.io dashboard. Many of the options are built-in and FirstOfficer.io automatically detects your SaaS business model. Options in this article need to be activated separately – please contact support for getting them. Change the weekly reporting day Everyone’s

  1. Author : mark@firstofficer.io
  2. December 11, 2019
Weekly Email Report

How to read the Weekly Email Report When you get it: Every Sunday, although the reporting weekday is customizable Use: See how your last week looks in numbers. Follow up trends in monthly metrics. Symbols: Green = better. Red = worse. Upwards arrow = larger value than previously. Downwards arrow = smaller value than previously. For

  1. Author : mark@firstofficer.io
  2. December 11, 2019
Calculation Principles for Prepaid Revenue

Prepaid Revenue may also be called Prepaid MRR. Unearned Revenue and Deferred Revenue are related concepts in accrual-basis accounting. This article explains how FirstOfficer calculates Prepaid Revenue. Prepaid Revenue is the total sum of all revenue you have collected from customers, but haven’t provided the service for yet. How the Prepaid Revenue is calculated? Prepaid

  1. Author : mark@firstofficer.io
  2. December 11, 2019
Booking of Capacity-Based Charges

Booking of Capacity-Based Charges This article explains the principles that FirstOfficer.io uses in booking upgrades and downgrades when Stripe quantities are used. FirstOfficer.io books the quantities and their effect is shown in Upgrades & Downgrades View. What Shows Where? The MRR View visualizes how your MRR changed during the month. The quantities get booked to the same

  1. Author : mark@firstofficer.io
  2. December 11, 2019
MRR Calculation Principles for Annual Subscription Refunds

MRR Calculation Principles for Annual Subscription Refunds We’re publishing a time-integrity fix at Dec 2015. This article explains how it changes refund calculations To provide accurate data FirstOfficer uses double-entry bookings, automatic cross-checking and error-recovery. Most importantly, we follow strict accounting rules. One of the most important rules is time-integrity: The results must be the

  1. Author : mark@firstofficer.io
  2. December 11, 2019
Calculation Principles

Calculation Principles This article explains the principles that FirstOfficer.io uses to calculate your metrics. SaaS metrics aren’t controlled by Generally Accepted Accounting Principles (GAAP). As a result, different apps may use different calculation principles. If you have a questions about how your metrics are calculated and can’t find the answer here, please contact support . What is

  1. Author : mark@firstofficer.io
  2. December 11, 2019
How to Import Non-Stripe Payments

How to Import Non-Stripe Payments At the moment you can only import payments one-by-one through the user interface. To import payments, select ‘Import Non-Stripe Payments’ from your account page: Creating and Selecting Customers You can import new payments for your existing customers (from Stripe) or create new customers on the run. To use existing customer

  1. Author : mark@firstofficer.io
  2. December 11, 2019
My numbers aren’t what I expected – Why?

My numbers aren’t what I expected – Why? To make confident business decisions, you must be confident that your numbers are right. In principle, everything should work out-of-the-box. In practice it’s possible that: You are using unsupported Stripe API features The calculation rules differ from what you expected Your business model requires customization to the

  1. Author : mark@firstofficer.io
  2. December 11, 2019
Normalized Subscription Revenue

Normalized Subscription Revenue Description: Subscription revenue that is split to the months when the service is delivered. The splitting is called ‘normalization’. Use: Used to calculate Monthly Recurring Revenue (MRR). Why is it needed: You may have received subscription revenue in advance. Normalization prevents these problems: You may think that your SaaS has started to

  1. Author : mark@firstofficer.io
  2. December 11, 2019